IT Service Management

IT Service Management

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ITILAr is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITILAr. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITILAr licensed product.A Guide for ITIL Foundation Exam Candidates Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury ... metrics metrics availability management 112a€“ 113 business relationship management 57 capacity management 107 change management 150 ... management 155a€“156 in reports 200a€“201 service asset and configuration management 141a€“142 service desks 162 service level managementanbsp;...

Title:IT Service Management
Author: Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury
Publisher:BCS, The Chartered Institute for IT - 2012-05-08

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